![]() ![]() The crew was friendly, showed respect for our home, and worked efficiently. The crew arrived on time and got straight to work! With sixteen windows to replace, they completed the job in about eight hours. On the day of installation, we had everything ready, with our blinds removed, pictures taken down, and areas around the windows cleared. Scheduling the installation was a breeze, handled over a quick phone call, and incredibly flexible. Plus, it's reassuring to know that we weren't dealing with a middleman company with substantial mark-ups. No overselling, no lies, just absolute expertise, and transparency. A total turn-off!įurthermore, the opportunity to visit the Vinyl-Lite showroom, allowing us to delve even deeper into the details, compare features, and ask more questions, was invaluable! At the showroom, Ashleigh was patient, answered all our questions, and, once again, approached our issue as if he were purchasing windows for his own house. Then they dispatched sleazy, used car salesman-types who employed high-pressure tactics to upsell us on already overpriced windows, faked phone calls with their "manager" to pressure us into a "better deal" if we signed today, and overstayed their 45-minute appointment by 2 hours. Other companies insisted that "all decision makers" had to be at home, despite the inconvenience to me and my wife. The down-to-earth, conservative approach, as if he were buying windows for his own home, was refreshing and welcomed! Our sales rep, Matt, was incredibly knowledgeable, thorough, reassuring, and honest. "The sales process with Vinyl-Lite was the most laid-back, low-pressure, and friendly out of all the companies we vetted. Very pleased with work and relieved that this issue has been resolved." And they hauled all of the waste materials away afterward. The whole process took approximately 8 to 9 hours. They also replace all rubber pipe collars.Īll materials were loaded onto the roof the day before work started. The 5 tab shingles they install are much better than the originally installed asphalt shingles. They install leak barriers, aluminum drip edges (that don't rust), ridge ventilation, and cap shingles on the eaves. HCR roof replacements are superior to builder grade roof installations. This was a relief to us, because we were concerned about the arrival of winter weather. ![]() He was able to schedule our replacement before the end of November. Their rep, Casey Becraft, inspected our roof and noted that light was shining through the eave into the attic. We arranged to receive an estimate from HCR. Our neighbor had to have her roof inspected and her contractor expressed to her that our roof had sustained some damage from high winds. It reached that point in time when the original roof was starting to wear out. "We bought our house brand new 20 years ago.
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